Effective date: January 22, 2026
National Appliance Liquidators
3414 4th Ave. S., Seattle, WA 98134
Email: info@nationalapplianceliquidators.com
This Shipping & Delivery Policy explains local delivery, installation service areas, pickup, parcel shipping, freight shipping, delivery inspection, and shipping damage for orders placed with National Appliance Liquidators.
Shipping, Delivery & Installation Overview
National Appliance Liquidators offers several fulfillment options depending on the product, product condition, order location, and service availability.
Available options may include:
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Local pickup
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Installation services
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Parcel shipping
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Freight shipping
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Nationwide shipping on eligible products
Not every product is eligible for every fulfillment option. Some products may only be available for local delivery or pickup. Some products may be eligible for nationwide shipping.
Local Delivery Service Area
Local delivery is available within our approved delivery area.
In general, local delivery is available within 40 miles of our Seattle and Everett locations. Delivery availability may vary based on the product, delivery address, route availability, order details, and scheduling capacity.
Our local delivery area includes Seattle, Everett, Bellevue, Tacoma, and many surrounding communities.
Installation Service Area
Installation services are generally available within the same approved local service area as delivery, typically within 40 miles of our Seattle and Everett locations.
Installation availability depends on the product type, installation location, site conditions, installer availability, and whether the requested service is offered for that product.
Installation is not available for every product or every location.
Local Pickup
Local pickup may be available for eligible products.
Customers will be notified when an order is ready for pickup. Please do not arrive for pickup until your order has been confirmed as ready.
Customers are responsible for bringing the proper vehicle, equipment, straps, padding, and assistance needed to safely load and transport the product. National Appliance Liquidators is not responsible for damage that occurs after a product has been picked up by the customer or customer’s representative.
Nationwide Shipping
Nationwide shipping may be available on eligible products, including select new, open box, and Scratch & Dent Grade A products.
Nationwide shipping eligibility depends on the product type, condition, packaging, destination, carrier availability, and shipping requirements.
Some products may not be eligible for nationwide shipping due to size, condition, packaging limitations, delivery restrictions, or risk of damage during transit.
Parcel Shipping
Smaller items may be shipped by parcel carrier when available.
Parcel shipping options, rates, and delivery times may vary based on the item, destination, and carrier. Tracking information will be provided when available.
Freight Shipping
Large appliances and oversized products may require freight shipping.
Freight delivery policies vary by carrier, product, and destination. If your order ships by freight, we will provide available carrier information, scheduling details, and delivery requirements when applicable.
Freight deliveries may be curbside, threshold, or another carrier-defined delivery level unless otherwise stated. Freight carriers may not provide unpacking, inside placement, stairs, installation, haul away, or debris removal unless those services are specifically included.
Customers are responsible for reviewing freight delivery requirements before accepting delivery.
Order Processing
We aim to ship, prepare, or schedule delivery as soon as possible after purchase.
Processing time may vary based on the product, order details, payment verification, delivery method, shipping method, scheduling availability, and whether the item is in stock.
Special order products may require additional processing time. If a special order is placed, we will notify you once the product is received in our warehouse or ready for the next step.
Credit card authorization and verification must be completed before an order is processed.
Shipping Addresses
Customers are responsible for providing accurate shipping, delivery, billing, phone, and email information.
We cannot ship to P.O. boxes.
If the delivery address is incorrect, incomplete, inaccessible, outside the service area, or restricted by the carrier, the order may be delayed, canceled, or subject to additional charges.
Delivery Scheduling
Local delivery and installation appointments are scheduled based on route availability, product readiness, customer location, and service availability.
Customers must be available during the scheduled delivery window. If the customer is unavailable, the location is not ready, or delivery cannot be completed due to site conditions, additional fees may apply for rescheduling or a second delivery attempt.
Customer Responsibilities Before Delivery or Installation
Before delivery or installation, the customer is responsible for making sure the location is ready.
This may include:
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Confirming the product will fit in the intended space
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Measuring doorways, hallways, stairs, elevators, and the installation area
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Clearing a safe path for delivery
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Removing personal items, furniture, or obstacles from the delivery path
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Ensuring the product location is accessible
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Making sure an adult is present to accept delivery
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Confirming required electrical, plumbing, gas, venting, or other connections are ready when installation is requested
If the product does not fit, the site is not ready, or installation cannot be completed due to site conditions, additional charges may apply.
Delivery Limitations
Delivery teams may refuse or stop delivery if the location is unsafe, inaccessible, not ready, or likely to cause damage to the product, property, delivery team, or customer.
Additional charges may apply for difficult access, stairs, long carries, missed appointments, failed delivery attempts, special handling, or services not included in the original order.
Shipping, Delivery & Handling Costs
Shipping, delivery, freight, installation, haul away, and related service charges are determined based on the order, product type, delivery location, shipping method, service level, and other order details.
Shipping and handling charges from our warehouse are non-refundable unless otherwise approved by National Appliance Liquidators.
Inspecting Products at Delivery
Please inspect your product at the time of delivery.
If the product is visibly damaged, notify the delivery team or carrier immediately when possible. If the damage is significant, you may have the right to refuse delivery.
If you refuse delivery due to damage, contact National Appliance Liquidators right away so we can help resolve the issue.
Products Damaged During Shipping
All shipments are 100% insured.
Products damaged during shipping may be eligible for exchange at no charge to you.
Damage claims must be reported promptly. Photos may be required. We may also require documentation from the delivery team, freight carrier, or parcel carrier depending on the shipment type.
Freight delivery policies may vary by carrier and shipment.
One-of-a-Kind and Limited-Quantity Products
Many of our products are one-of-a-kind, open box, scratch and dent, clearance, or limited-quantity items.
If a product is damaged during shipping or delivery, the exact same replacement may not always be available. In those cases, we will work with you to find an available replacement, exchange option, repair option, or other approved resolution.
Returns, Refunds & Exchanges
Returns, refunds, cancellations, and exchanges are handled according to our Refund Policy.
Please review the Refund Policy before placing an order.
Questions
For questions about shipping, delivery, installation, pickup, service areas, or order status, contact us:
Email: info@nationalapplianceliquidators.com
Seattle Store: (206) 829-8054
Everett Store: (425) 303-1411
